Meeting the needs of Our Major Stakeholder Through Quality Assurance: The Excelsior Community College Journey

The fact is, Quality Assurance is often overlooked or seen as too costly, too time consuming or treated as ‘damage control’ by many organizations. But research has shown that a robust Quality Assurance mechanism positively affects the bottom-line in both profit and not-for-profit organizations. Rewards outweigh sacrifices and financial costs. Over the past decade Higher Educational institutions have become acutely aware of the need to measure up to, or beat the competitor(s) through satisfaction of their major stakeholders: their students. They have gone way above the usual “Student Affairs” nuances to install and monitor student-friendly Quality Management Systems (QMS). There is much investment in Research, Best Practices, Customizing and Bench marking to bring about the required results. As William A. Foster said:

"Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives". This is true.

Excelsior Community College (ECC) is one such Higher Educational Institution that has benefited by improving its systems to capture the needs and demands of its stakeholders. To this extent, ECC has sought to develop a robust Internal Quality Assurance (IQA) system, which will continue to impact major stakeholders, while holding true to its 2015-2020 Strategic Plan, Vision Statement, Mission Statement and Core Values. The intention: An IQA “fit for purpose” through continuous Research, Accreditation, Benchmarking, Best Practices, Local and International Partnerships and Institutional Accreditation. The presentation will outline a proposal for accomplishing said goals.

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